Understanding our refund procedures and your rights as a customer for digital products.
Last updated: January 2024
At Master Leaf, we strive to provide high-quality digital products and excellent customer service. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for our digital products and services.
Please read this policy carefully before making a purchase. By purchasing our products, you agree to the terms outlined below.
Due to the nature of digital products, all sales are final. Once a digital product has been downloaded or accessed, we cannot offer refunds. This policy is in place because:
We may consider refunds in the following exceptional circumstances:
Send an email to our support team with your order details and reason for refund request.
Our team will review your request and determine eligibility based on our policy.
If approved, refunds will be processed within 5-7 business days to your original payment method.
Refund requests must be submitted within 48 hours of purchase. Requests submitted after this period will not be considered, except in cases of technical issues or fraudulent transactions.
Once a digital product has been successfully downloaded or accessed, no refunds will be provided regardless of the time elapsed since purchase.
To process your refund request efficiently, please provide the following information:
Before requesting a refund, we encourage you to contact our technical support team. Many issues can be resolved quickly with proper assistance, allowing you to enjoy your purchase.
In some cases, we may offer to exchange your purchase for a different product of equal or lesser value, subject to availability and our discretion.
As an alternative to refunds, we may offer store credit that can be used for future purchases on our platform.
Important: If you initiate a chargeback or payment dispute without first contacting us, your account may be suspended and access to purchased products may be revoked.
We encourage customers to work with us directly to resolve any issues before involving payment providers. This approach is faster and helps maintain a positive relationship.
To request a refund or discuss your concerns, please contact our customer support team:
We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
We will notify customers of significant changes via email or through prominent notices on our website.
Your continued use of our services after policy changes constitutes acceptance of the updated terms.